Responsive maintenance

This service comprises on demand:
• Surveying
• Installation, including decoration where necessary
• Mould eradication
• Tenant aftercare support
• Installations

A customer care leaflet is presented to tenants when the installation is complete. This includes a ‘Freephone’ number they can call to discuss any problems relating to the installation, operation and control of ventilation equipment installed. We also undertake free follow-up visits to resolve any ventilation issues that cannot be settled over the telephone.